Leadership in Health Care Organizations Practicum Coursework - 15

Leadership in Health Care Organizations Practicum - Coursework Example of helping the organization to fulfill its objectives and also by improving patient healthcare outcomes by treating them when they come to the hospital to seek healthcare attention. Secondly, I affirm nurses by giving them different responsibilities according to their qualifications, experience and capability. Giving them these responsibilities and trusting them to fulfill them is an important aspect of how I affirm them. Giving them my trust helps them develop confidence in work and helps them fulfill these responsibilities with utmost care and professionalism. I also affirm them by motivating them and acknowledging them when they do something successfully. For example, I have established a system that rewards the most hardworking nurses. This shows that I affirm hard work in them and that when they work hard, they will be appreciated. Another important way that I use to affirm nurses is through speaking to individual nurses directly when they make mistakes or do not take their responsibilities seriously in the hospital. By doing this, they understand that wrongdoing is not tolerated in the hospital and that responsibility is key to excellent nurse service and the nursing profession (Trastek, Hamilton & Niles, 2014). When my coworkers talk about me, they say that I am a professional, strict but understanding individual and leader. They say that I am strict because I do not tolerate substandard work and I am specific when it comes to checking the work done for perfection. They say that I do not have two ways about doing work in proper ways and that I always ensure that the laid down rules are followed at work by all means. They also state that I do not let personal issues influence my decisions at work. They also state that despite the fact that I am strict, I am an understanding person. This is the case because if something happens and there are proper reasons for that happening, then we work to rectify the issue instead of engaging in blame games that do not

Service operations managements Essay Example | Topics and Well Written Essays - 1000 words - 1

Service operations managements - Essay Example hai Banking Corporation (HSBC), which are highly critical services and need absolute customer focus besides thorough banking knowledge and skills and effective operations management. Service operations management is a large and critical business sector. Besides customer satisfaction, service operations managers are also responsible for continuous improvement and cost-saving objectives. These are to be achieved with the available resources such as materials, staff, equipment and process technology (Johnston & Clark, 2008). Service operations management also requires specialized skills and competencies in terms of the five main management functions, planning, organising, leading, coordinating and controlling. These five core functions are achieved through strategic planning and management, effective leadership, technology and skills, and human resources management. In general, these functions seem quite similar to any other service/production management; however, the practices, policies, and approaches differ in the service industry. In service operations, all operational functions are pre-planned and assessed in terms of costs, infrastructure, staffing etc; these operational functions require the support of other functions like the administration, facilities, human resources department, training and quality assessment departments etc. All functions are strategically aligned to the organisation’s main goal. Among HSBC’s five core business principles, customer service, effective and efficient operations, strict expense discipline through teamworking and organisational commitment form the grounding principles for carrying out efficient service management (HSBC Holdings plc, 2001). Amongst the hundreds of different services provided by the global bank, payment services forms one critical unit and service which has sound impact on its customers as well as the bank itself. Capacity planning is the process of calculating the capacity of materials, personnel